American Airlines is testing a new boarding technology that aims to deter line-cutters by audibly shaming them. The airline is implementing the new system at its Dallas/Fort Worth International Airport hub, where cameras are set up to monitor the boarding lines. When a passenger is seen cutting in line, a voice is projected to remind them to wait their turn like everyone else.
The goal of this technology is to make the boarding process more efficient and fair for all passengers. The airline hopes that by publicly calling out line-cutters, it will discourage this behavior and create a smoother experience for everyone involved. American Airlines believes that this new system could help reduce stress and frustration among passengers, as well as improve the overall boarding process.
This initiative comes as airlines are constantly looking for ways to improve the customer experience and streamline processes. By utilizing technology to address issues such as line-cutting, airlines are able to create a more organized and hassle-free environment for customers. American Airlines is hopeful that this new boarding technology will be successful in deterring line-cutters and creating a more efficient boarding process.
Passengers at the Dallas/Fort Worth International Airport hub will be the first to experience this new boarding technology. If successful, American Airlines may consider implementing it at other airports across the country. Overall, the airline is focused on making the boarding process as smooth and stress-free as possible for all passengers.
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