In a recent episode of the podcast My Wildest Prediction, business psychologist Susan Kahn discussed the importance of listening in the workplace and the challenges that come with effectively practicing this skill. Despite its significance, many individuals struggle with listening effectively, leading to misunderstandings and communication breakdowns.
Kahn highlighted several reasons why people find it difficult to listen properly. One common barrier is the prevalence of distractions in today’s fast-paced work environment, such as emails, phone calls, and meetings, which can make it hard to focus on conversations. In addition, individuals may struggle to set aside their own thoughts and biases, leading to selective listening and a lack of genuine understanding.
To improve listening skills, Kahn emphasized the importance of being present in conversations and actively engaging with the speaker. This involves giving your full attention, maintaining eye contact, and showing empathy and understanding. Additionally, she recommended asking clarifying questions and paraphrasing the speaker’s message to ensure accurate comprehension.
Kahn also highlighted the role of leadership in promoting effective listening within organizations. Leaders can set a positive example by actively listening to their employees, providing feedback, and creating a culture that values open communication and collaboration.
Overall, Kahn’s insights on listening serve as a valuable reminder of the importance of this skill in the workplace and the steps individuals can take to improve their listening abilities. By prioritizing active listening and creating a culture of open communication, organizations can foster better relationships, enhance teamwork, and improve overall performance.
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