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Campaigners find Eurostar to be Europe’s worst-performing rail service in new report | Rail transport


A recent report from the campaign group Transport and Environment (T&E) has ranked European rail operators on factors such as ticket prices, punctuality, and willingness to give refunds. Eurostar was determined to be the worst-performing rail service, while Germany’s Deutsche Bahn was one of the least reliable. Only 11 operators had punctuality rates above 80%.

The report highlighted that trains emit less planet-heating gas than planes and cars, but many travelers find it cheaper to fly and more reliable to drive. T&E urged governments to help improve the performance of rail operators to encourage more sustainable travel.

Italy’s Trenitalia scored highest in the ranking, followed by Switzerland’s SBB, Czech Republic’s RegioJet, Austria’s ÖBB, and France’s SNCF. Eurostar, Greece’s Hellenic Train, and France’s Ouigo were at the bottom of the list.

Eurostar disputed the findings, stating that they had made improvements to their services since the data was collected. The company mentioned that they do not provide automated refunds for delays to let customers choose their compensation type.

The European Commission plans to propose a simplified ticketing system to allow customers to purchase a single ticket that maintains their rights in case of delays when traveling across countries. While rail travel is a more sustainable option than flying, long-haul flights remain the biggest source of plane pollution. Transport experts emphasize the importance of improving railways to provide cheap, popular, low-carbon travel options and reduce emissions in the transportation sector.

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Photo credit www.theguardian.com

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